Politique de remboursement

REFUND & RETURN POLICY

Thank you for shopping at Rovergo Pets. We want you and your furry companion to be completely satisfied with your purchase. If you need to return an item, we are here to help.

1. 30-DAY RETURN WINDOW
You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be unused, unwashed, and in the same pristine condition that you received it. It must also be in its original packaging.

2. RETURN PROCESS
To initiate a return, please contact our customer concierge service at support@rovergopets.com. Please include your order number and proof of purchase. Our team will provide you with the exact return shipping address and detailed instructions.
Please note: Customers are responsible for paying their own return shipping costs. Shipping fees are non-refundable.

3. REFUNDS
Once we receive and inspect your returned item, we will immediately send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund based on the condition of the product.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, PayPal, or Shop Pay) within 5 to 7 business days.

4. DAMAGED OR DEFECTIVE ITEMS
If you receive an item that is damaged, defective, or broken during transit, please contact us immediately with clear photo evidence. We will gladly arrange a complimentary replacement or a full refund at no extra cost to you.

5. EXCHANGES
We only replace items if they are defective, damaged, or if you received the wrong size/color. If you need to exchange an item for the same product, please reach out to our support team.